at CIF Research

We are looking for talented market research professionals to join our amazing team.  We strive to recruit creative, experienced and professionals to help us further our core values and make the world a better place.

Career Opportunities Currently Available

CIF Research is looking to recruit an organised and professional Supervisor to join the team in their call center in Hammersmith, London.

CIF Research is part of the successful IFF International group and provides B2B and B2C International CATI data collection services across all industries to a wide range of customers worldwide.

We are looking for a dedicated Call Centre Supervisor to support, lead and monitor our Interviewers.

Job summary

The role involves:

– Working together with other supervisors, recruiting, monitoring and leading the Interviewers during their shifts

– Recruiting and training new Interviewers according to the company standards

– Coaching Interviewers to help them achieve their best

– Managing and organizing Interviewers’ shifts on a daily basis

– Managing relationships with external Recruiting Agencies

– Operational Control and monitoring of the projects in order that deadlines are met

– Live monitoring and quality control

– Basic Admin tasks (Time sheets for Interviewers)

The supervisor will work on a shift basis and may be requested to do additional tasks (such as coding, translation of OE etc…) during quiet periods. The call center is usually open Monday to Friday from 9am to 8pm.

Opening times might vary depending on the project and availability to wok on Saturdays is also required from time to time.

The ideal candidate should have:

Fluent written and spoken English

Fluent written and spoken French

Previous experience in a Market Research Call center or similar background

The ideal candidate would be:

A team player who can work comfortably with a wide range of people

Pro-active, reliable and with problem solving skills

A good motivator and able to work under pressure

If you think the above description suits you, apply now!

We look forward to hearing from you!

CIF Research is an equal opportunity employer.

We endeavour to ensure that the data you submit to us will remain confidential and will be used only for the purpose of selecting job applicants.

CIF Research was established in 2012 in London and is the younger branch of the IFF International group which was founded in Germany in 1993 as a fieldwork and data collection market research company.

IFF International operates with branches in Frankfurt (DE), London (UK), Palermo (IT).

To expand our reach in Asia we are looking for a new colleague to join our UK team.

Responsibilities

Your main responsibility is to promote the CIF Research services and arrange client meetings to generate new business and keep closely in contact with clients to ensure client retention.

As Business Development Manager for the Asian market you will be responsible for identifying new markets and customer opportunities, completing market analysis, developing and implementing strategic market plans for selected opportunities, and achieving sales and profit growth in the new markets and opportunities.

You will be based in London, and travel to Asia about 50% of the time, Mainland China, Hong Kong, South Korea, Vietnam, Japan, etc.

You will also perform additional duties and responsibilities as assigned.

Qualifications & Competencies 

Strong understanding of market research, knowledge of methodologies and the data collection process.

Language skills: Mandarin preferred or any other language like Korean, Japanese, etc

Proven track record of success gaining entry into new markets and customers 

Our best performers possess the following core competencies: 

Business Perspective

Positioning and Branding

Marketing Strategy and Planning

Market Research and Analysis

Strategic Thinking

Project Management

Analytical Thinking

Creativity and Innovation

Impact and Influence

Work Ethics and Values

Relationship Building

Interactive Communication

Client Focus

What we offer:

Competitive salary plus performance bonus

25 days holidays per year

The opportunity to be part of a young and dynamic team.

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