Reaching Your Audience, For

Better And Richer

Providing exceptional data collection for international B2B and B2C telephone research services.

We Are International

IFF International Italy

Our biggest and largest CATI operations, right in the heart of Palermo, Italy.

CIF Research

CATI operations in one of the world's biggest metropolitan cities.

IFF International Germany

The IFF International headquarters in Germany, Ulm. With a large CATI operation.

Telephone Research

Delivering regonalised fieldwork through our different IFF International locations – together with experienced certified partners, CATI projects are implemented simultaneously with reliability and efficiency.

We host our CATI scripting, sample management and VoIP telephony – enabling efficiency with total transparency fo data collection with telephone research, quality-assured surveys and consistent and traceable databases for your projects.

Covering 50% of the world population and 75% of the languages in the world with native interviewers from our international structure. Providing linguistic and cultural diversity via our own, prime locations.

CATI Fieldwork

We are CATI specialists. Our 750+ native speakers interviewers are ready for your challenges. You ask, we survey.

Project & Data Management

Sit back and relax while our Project Team handles your multi-country CATI studies for you.

The Technology

• All our projects are hosted centrally using Nebu installations with Dialer and VoIP telephony.

• A centralised call centre offering fast and flexible reach for international projects using telephone research (CATI).

• Our call centres are routed and connected through our Virtual Private Network.

• Dedicated Quality Assurance Team for automated and random reviews of documentation and sampling accuracy.

The Field
Management Team

Our team is handpicked with scientific backgrounds in the economy field, social, humanities and natural sciences.

Ensuring knowledge and expertise are up-to-date, we provide extensive training programmes to our team.

We provide a single point of contact for project management and a committed team to ensure levels of quality that exceed expectations of the service-level agreement are achieved.

Additional Services

All-inclusive CATI fieldwork, from the survey to data, programming & hosting.  Additionally we provide, questionnaire coding & OEs translations into 30+ languages

Success

The success of a CATI study is heavily reliant on data collection but also other tasks that are manifested, including the correct analysis of data. At CIF Research, we would like you to have an all-inclusive fieldwork, with the translation of the surveys, the sample management, the programming and translations of open-ended questions. We are happy to help with our expertise for tables and other data analysis.

TCPA Compliant

The Telephone Consumer Protection Act

Telephone Research TCPA Compliant

Transparent

Our identity is shown to every call made to the USA.  We follow a ‘Do not call list’ and a consent given contacts list.

TCPA Compliant Physical Lines

Physical Phones

Our CATI stations are equipped with physical phones with no automation or redialing capabilities.

CIF Research London CATI Fieldwork

Verification

We verify the numbers prior to any contact being made to ensure legal procedures are followed.

Got A Question Regarding TCPA?

We’re more than happy to help!  Contact us right away and speak to one of our team members who will answer any questions you may have regarding TCPA.

Fall In Love With Our Features

Multilingual CATI Fieldwork

Multilingual & translatable

Our interviewers are multilingual and fluent in the native language required where we cover a wide range of translations.

CATI Data Collection

Data of your choice

We work with a number of different types of technologies to collect and provide data. Ranging from SPSS, ASCII, CSV etc. Including proprietary platforms.

Flexible Quantitative Research

Flexibility is key

We are determined to meet your requirements by offering flexibility and working together to adopt new platforms and ways of data collection.

Propprietary Software Telephone Research

Proprietary software

'NV' Created, developed and used by our own team - We harnessed our experience over the years and created the ultimate dialer that's tailored to our requirements.

Sample Management CATI

Sample Management

The central hosting of CATI scripting, sample management and VoIP telephony enables efficiency and traceable databases.

Documented Certified CATI Fieldwork

Documented and certified

Documenting our work for clear transparency. The IFF International group is certified from accredited organisations such as ISO, ESOMAR, MRS and compliant with TCPA and GDPR allowing us to carry out our expertise within the legal grounds.

Where we shine the most...

Data Collection 100%
Translations 50%
Native interviewers 82%
Statistics Analysis 60%

Get started now

Close Menu